TWC – Time Warner and RoadRunner Disconnect Customer in Austin for 44 gigs!
HissyFitWatch reports on ISPs who suddenly develop a bad attitude when things just don’t appear to be going their way.
Austin StoptheCap! reader Ryan Howard kicks off our premiere edition with a report that his Road Runner service was cut off yesterday without warning. According to Ryan, it took four calls to technical support, two visits to the cable store to try two new cable modems (all to no avail), before someone at Time Warner finally told him to call the company’s “Security and Abuse” center. [Comment: He's clearly an abuser! ;-P ]
“I called the number and had to leave a voice mail and about an hour later a Time Warner technician called me back and lectured me for using 44 gigabytes in one week,” Howard wrote. [Comment: Holy Cow Ryan, were you downloading illicit movies, blue movies perhaps?]
Howard was then “educated” about his usage.
“According to her, that is more than most people use in a year,” Howard said.
Howard questioned the company representative about what defines an acceptable amount of usage so he doesn’t get cut off again. He pays extra for Road Runner’s premium Turbo tier, so he already hands more money to Time Warner than average subscribers for his broadband service.
“All she would commit to is less — perhaps half or as quarter as much,” he said.
Read the whole post and a lot of comments on Stop the Cap.
In: metered broadband media · Tagged with: abuse, activists, ars technica, austin, billing structure, broadband capping, david rauf, docsis, docsis 3.0, drop time warner cable, droptwc, i'm confused, internet users, metered broadband, meterthis, netroots, online activitism, podcast, San Antonio, san antonio express news, security and abuse, stop the cap, time warner cable, twc