Contacting TWC

If you’d like more information about Time Warner’s tiered billing system, or you’d just like to share your thoughts with the powers that be, email realideas@twcable.com. Or send a Twitter message to Jeff Simmermon, Time Warner’s Director of Digital Communications, at @JeffTWC, or Alex Dudley, the VP of Public Relations, at @AlexTWC. Rochester residents can also call Time Warner Rochester Customer Service at (585) 756-5000, or snail-mail the local Time Warner Cable office at 71 Mt. Hope Avenue, Rochester, NY 14620. (Thanks to Stop The Cap for collating this contact info!)

  • Ray Lebonville

    Hey a holes I don’t HAVE to use roadrunner.

  • Paul Parsons

    You probably opened Pandora’s box when you started the “cap” effort. I didn’t say anything when you removed Usenet support without a reduction in charges even though I was a heavy user. I pay for cable service because I want/need the bandwidth. If you push the price, I’ll find another way – it won’t be cable. I’m paying too much as it is. If I leave Roadrunner, I’ll also leave TWC cable and go with DISH or Direct TV – I use DISH at my summer home anyways and like it very much. I’ve written to my representatives to entice them to push for competitive options in this area. You’ve stirred up a rats nest and it’s not going to go away.

  • annie darrow

    i donot know what u people think u lnow but i cannot afford you if your fee will make my budget more fragile a luxury i cannot afford so i will return to dvd or cd movies and read the newspapers and any other reading materials i like and i know will be cheaper the public will have to think smarter not stress their wallets or mind about money we donot have